Refund policy

Returns & Refunds

 

Refund Policy

We want you to be satisfied with your purchase. Please read our return and refund policy carefully.

Returns

If you wish to return a product, it must be unopened, unused, in its original packaging, and in the same condition in which it was received.

Once we receive the returned item, it will be inspected. If it meets our return criteria, a refund will be issued.

Please note:

  • Original carriage/shipping charges are non-refundable.

  • You have 30 days from the date of delivery to return an item to be eligible for a refund.

  • Return shipping costs are the responsibility of the customer.

Exchanges

If you would like to exchange an item, a £3.95 re-delivery charge will apply.

Faulty or Defective Products

If you believe your product is faulty, please contact us and provide a photo of the defective item.

We will review the issue and decide the appropriate action. In some cases, we may request that the item is returned to us for inspection.

  • If the item is confirmed to be faulty or defective, we will replace the item.

  • If the item is returned and found not to be faulty, you may be responsible for the cost of re-delivery.

Microfibre Product Measurements

All measurements listed for microfibre products may vary with a tolerance of ±5%.

Returns Address

Please ensure that we are notified by Whatsapp or email before returning any goods. Returns sent without prior notification may not be processed and could be misplaced.

EMAIL : MAILTOMOTOGEEK@GMAIL.COM

WhatsAPP : 07733841801

All returns should be sent to the following address:

MOTOGEEK LTD.
33 St Andrew's Street S,
Bury Saint Edmunds
IP33 3PH

Please make sure your order number and contact details are included with the returned item to help us process your return efficiently.