Shipping policy

Shipping Policy

Thank you for shopping with Motogeek. We aim to process and deliver your orders as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–2 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

Delivery times may vary depending on your location and the shipping service used. Estimated delivery times are:

United Kingdom: 2–5 business days
International Orders: 7–14 business days (depending on destination)

Please note that delivery times are estimates and may vary due to factors outside our control, such as courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected delivery method.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information, if applicable.

Incorrect Address

Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your order has not arrived within the expected timeframe, please contact us and we will assist you in tracking the shipment.

Damaged Items

If your order arrives damaged, please contact us as soon as possible with photos of the damaged item and packaging so we can resolve the issue promptly.